OBSERVING LEADERSHIP AT MCDONALD’S

McDonald’s is the most famous and largest fast food retailer in the world and we can easy to find the ways of this company to motivate their employees by leadership skills.

I have visited one of McDonald’s stores this week at Copenhagen. It is easy to find out that the line manager leads and in charge most of the work. For example, he is observed as a coach of the new or inexperience employee. He teaches the new comer how to use the machine to make the order with patience. Also, the manager on the one hand give different clear directions to the different employees what they need to do, on the other hand he motivates employees to work fast but with same quality during peak periods. Besides, even he is manager; he would express his real concern of his employees, which was not necessary in working environment. “ Are you ok? Have you see the doctor?” he asked when an employee was coughing.