CERTIFIED PROFESSIONAL IN HEALTH CARE QUALITY (CPHQ) TESTS AND ANSWERS  PART 2 QUESTIONS 56 TO 84

57. Which of the following accreditation organizations for hospitals, critical access hospitals,

and ancillary services (home health agency, hospice) provides a number of certificates,

including Managing Infection Risk and Primary Stroke Center?

b. DNV GL.

58. What is the primary purpose of rapid cycle testing?

a. Reduce time needed for implementation.

59. Which ISO standard covers quality management and promotes a process approach

utilizing the PDCA cycle?

d. ISO 9000.

60. What is the appropriate initial response if the hospital has received an onsite OSHA

inspection because of a complaint filed by a worker about safety concerns?

b. Take steps to remedy the safety concern.

61. What is the first step that must be carried out for an organization utilizing the Baldridge

Excellence Framework to promote excellence?

c. Create an organization profile.

62. When should preparation for Joint Commission accreditation inspections be carried out?

a. On a continuous basis.

63. If an outbreak of Clostridium difficile has occurred resulting in multiple cases of severe

diarrhea in hospitalized patients and staff members on one unit, the initial infection control

efforts should be aimed at:

d. hand washing procedures.

64. If a patient satisfaction survey covers topics clearly related to issues of patient

satisfaction, the type of validity the survey has is: