CERTIFIED PROFESSIONAL IN HEALTH CARE QUALITY (CPHQ) TESTS AND ANSWERS  UNMARKED   PART 1 QUESTIONS 29 TO 56

29. One advantage of the kaizen approach to DMAIC implementation is that:

a. it replicates the project-team approach.

b. all of the team members are involved in all phases of the process.

c. it can be performed while employees complete their normal tasks.

d. it is accomplished in about a week.

30. The practice of waiting for a certain number of samples before commencing a test run

results in:

a. fewer bottlenecks.

b. more bottlenecks.

c. shorter lead times.

d. longer lead times.

31. A whole systems approach to clinical governance is important because:

a. it isolates particular areas of concern.

b. it can be administered within one week.

c. changes must be applied at all levels of the organization.

d. delays in service provision are rare.