CERTIFIED PROFESSIONAL IN HEALTH CARE QUALITY (CPHQ) TESTS AND ANSWERS  UNMARKED   PART 1 QUESTIONS 85 TO 112

85. Team paralysis is NOT a common result of:

a. rigid adherence to meeting protocol.

b. lack of familiarity with subject matter.

c. the failure to build consensus.

d. an overabundance of options.

86. A set of key measures that is used to judge progress is known as a(n):

a. performance factor.

b. dashboard.

c. independent variable.

d. benchmark.

87. Volatility in nursing workload is less likely to be reported than other sources of waste

because:

a. nurses are unlikely to complain.

b. it can only be perceived through the use of advanced metrics.

c. it is less observable.

d. it takes place infrequently.

88. A hospital’s automated pharmacy program will not fill a prescription unless the patient’s

allergy information has been entered. This is an example of:

a. constraint.

b. natural mapping.

c. affordance.