FINAL EXAM ISO 9000, ARITHMETIC MEAN, CONTROL CHART

1.       Reducing consumer choices makes service more efficient. TRUE

2.       Product failures can be easier to remedy with modular design. TRUE

3.       A service blueprint is quite similar to an architectural drawing. TRUE

4.       Applied research is the major R&D effort of business organizations because of the desire for commercial application. TRUE

5.       Life-cycle assessment involves incorporating where the product or service is in its life-cycle into system-design decision-making. FALSE

6.       A disadvantage of global teams for product design is that: ease of face to face meetings

7.       Which of the following statements about CAD is not true? E. used successfully by manufacturing companies