CERTIFIED PROFESSIONAL IN HEALTH CARE QUALITY (CPHQ) TESTS AND ANSWERS  UNMARKED   PART 1 QUESTIONS 113 TO 140

113. A health care facility has eleven wheelchairs. The likelihood that a wheelchair will be

available when needed can be calculated with a(n):

a. binomial distribution.

b. multinomial distribution.

c. factorial.

d. effects analysis.

114. When developing quality standards, the best source of information is:

a. trade publications.

b. the facility scorecard.

c. prior performance measures.

d. external benchmarking data.

115. Which of the following is NOT a primary goal of lean enterprise?

a. Improve quality.

b. Stabilize total costs.

c. Eliminate waste.

d. Reduce lead time.

116. Why is it important to use customized benchmarks?

a. Administrators may not release comprehensive data.

b. Customer satisfaction is the most important measure of success.

c. External factors may differentiate otherwise similar organizations.

d. Customization eliminates resource waste.

117. At the beginning of a planning meeting, the participants are asked to make a list of their

priorities. These lists are then compiled, and an overall list of priorities is created. This

process is known as:

a. nominal group techniqu