CERTIFIED PROFESSIONAL IN HEALTH CARE QUALITY (CPHQ) TESTS AND ANSWERS  PART 2 QUESTIONS 1 TO 28

1. The type of power that a staff nurse obtains by closely affiliating with the unit supervisor

is:

 REFERENT.

2. When building a team, a key strategy must include:

EXHIBITING SELF-CONFIDENCE.

3. Rate-based measures are expressed as:

PROPORTIONS/RATIOS.

Dictator on 4. If a reimbursement method is going to change, and a date (6 months in the future) and a

grace period (an additional 3 months) have been set for implementation, the best time to

 IMMEDIATELY.

5. In survey design, “operational definition” refers to terms:

d. UNDERSTOOD BY RESEARCHERS AND PARTICIPANTS.

6. Material safety data sheets (MDSSs) must be available:

d. AT LOCATIONS OF HAZARDOUS MATERIALS.

7. When carrying out process improvement projects, an affinity diagram is used to:

ORGANIZE AND PRIORITIZE IDEAS.