CERTIFIED PROFESSIONAL IN HEALTH CARE QUALITY (CPHQ) TESTS AND ANSWERS  PART 1 QUESTIONS 29 TO 56

29. One advantage of the kaizen approach to DMAIC implementation is that:

 IT IS ACCOMPLISHED IN ABOUT A WEEK.

30. The practice of waiting for a certain number of samples before commencing a test run

results in:

 LONGER LEAD TIMES.

31. A whole systems approach to clinical governance is important because:

 changes must be applied at all levels of the organization.

32. Because of a doctor’s poor handwriting, a prescription must be reworked before it leaves

the pharmacy. Which of the following is true?

The prescription should not count towards the pharmacy’s yield.

33. A hospital manager finds that he is unable to effectively supervise all of the employees

who report directly to him. A reorganization of the hospital hierarchy should:

MINIMIZE THE MANAGER’S SPAN OF CONTROL.

34. Hospitals that implement computerized provider order entry (CPOE) almost always see a

decline in:

 MEDICATION ERRORS.

35. In a traditional meeting, the timekeeper and the minute-taker roles are:

 FILLED BY DIFFERENT PEOPLE EVERY TIME.