CERTIFIED PROFESSIONAL IN HEALTH CARE QUALITY (CPHQ) TESTS AND ANSWERS  UNMARKED   PART 1 QUESTIONS 57 TO 84

57. During a meeting, the facilitator must intervene several times to stop disputes between

participants. Is this appropriate?

a. Yes, but the facilitator should stay in the background unless the progress of the meeting is

threatened.

b. Yes, the facilitator should rule in favor of one participant.

c. No, the facilitator should never intrude upon a meeting.

d. No, the facilitator should leave this duty to the chairperson.

58. Which of the following procedures is NOT a good way to mitigate injury?

a. Maintaining a ready supply of antidotes to high-risk medications.

b. Simulation training.

c. Programming equipment to shut off in the event of a crisis.

d. Requiring employees to practice crisis response.

59. The first and most important step in a disclosure conversation is:

a. assessing the patient’s mood.

b. admitting error and apologizing.

c. discussing the root cause analysis.

d. compensating the patient.

60. Which of the following factors is NOT included in a calculation of risk priority number?

a. Severity of possible adverse effects.

b. Effectiveness of controls.

c. Likelihood of an adverse effect.

d. Cost of controls.

61. One consequence of the implementation of Lean Six Sigma practices in a hospital will be: