Customer Contact

Customer Contact

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Customer Contact

Customer contact centers represent the latest trend within the evolution of a call center. Call centers provide the ability to aggregate multimedia technology applications into a single within a health care organization. As health care organizations continue with consolidations and assimilation of services, "one-stop shop" communication venues that establish efficient customer communication relations not only may be viable but also may form the cornerstone strategy for today's progressive health care system. Customers expect a health care organization to provide them with the same efficiencies, effectiveness, and satisfaction they receive from call centers in other industries (Oler, 2019).