CERTIFIED PROFESSIONAL IN HEALTH CARE QUALITY (CPHQ) TESTS AND ANSWERS  PART 1 QUESTIONS 1 TO 28

1. According to the Institute of Medicine, which of the following is NOT one of the domains of

quality care? 

GOVERNMENT REGULATION.

2. Which of the following groups is least likely to report errors?  

INDEPENDENT CONTRACTORS.

3. Which of the following is NOT one of the types of quality problems identified by the

Institute of Medicine’s National Roundtable on Health Care Quality?

ABUSE.

4. In behavioral health, the most important sentinel event for root cause analysis is:  

DEATH.

5. It is easy to conduct a survey of medication-related errors because:

 PRESCRIPTION-DRUG USE IS COMMON AND WELL DOCUMENTED.

6. In a successful lean healthcare facility, the largest costs related to quality will be incurred

by:

  PREVENTIVE EFFORTS.

7. When is the best time to discuss the results of a meeting exit survey?

 AT THE BEGINNING OF THE NEXT MEETING.

8. Whenever possible, medication orders should be by:

DOSE.

9. What is the best explanation for the relatively slow introduction of lean practices into

medical laboratories?  

The variability and complexity of the samples in a laboratory are much higher than in a manufacturing environment.

10. A simple but effective way for managers to obtain the support of team members is to:

ASK FOR IT.