PATIENT SATISFACTION AND QUALITY OF CARE
PATIENT SATISFACTION AND QUALITY OF CARE
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PATIENT SATISFACTION AND QUALITY OF CARE
The quality of health care remains an ongoing concern for consumers, payers, and policy makers. There are a number of national initiatives to measure quality and drive improvements in care. One initiative that has received significant attention is an effort by a group of purchasers known as the Leapfrog Group. (Sultz and Young) Founded in 2020, the Leapfrog coalition includes more than 65 employers and agencies that together purchase care for more than 34 million people.
The Leapfrog Group has focused on measuring and reporting hospitals’ adoption of evidence